[Resolved]  Big Bazaar / Futurebazaar / Future Retail / Hometown — kundalahalli big bazaar customer service staff misbehaviour complaint

Address:

Bangalore, Karnataka

Hi sir,

I would like to take a while of yours to display the unsatisfactory interaction i had with your customer service desk persons today in kubdahalli big bazaar.
I had brought 9 curtains yesterday for around 4600, i could not carry them so i asked the billing person if the cover could be removed. She removed it and i carried in bag.
But my husband did not like the color or material and asked to exchange it with jute or cotton.

So i went back to store today morning but since i had put the cover in the shop the curtains did not have cover i showed the bill, only the ground floor customer service lady was available and she was polite. She kept on calling for the 1st floor billing person none of them turned up.. I waited there for around 30 minutes, a lady came and took me and asked me take the exchange products. I selected and then came down to customer service in ground floor
A guy came and told he will not take without bar codes. They were not at all customer friendly, i told am ready to give up 50 percent neither so that it's fair. They were continously arguing
Is this the exhange friendly policy you promise... It was such a huge loss for me. I left the curtains at shop