Big Bazaar / FutureBazaar / Future Retail / HomeTown

Big Bazaar / Futurebazaar / Future Retail / Hometown — less refund on shopping

K L vadhwani

from Betul, Madhya Pradesh

Address:

508,NG Grande ,New.Collectorate Road, Alkapuri, Gwalior, Gwalior, Madhya Pradesh, 474011

Kindly refer to your mahabachat offer from 10.08 to 15.08.19, where 2 offers were highlighted.
1. Cashback rs 600/&1200/ on shopping of 3000/&6000/respectively.
2. Some items were highlighted with normal price & fp price ie other items which was not highlighted have normal price means no cashback on that items.
Accordingly we purchased on 10.08.19 for rs 6171/vide till no 5, txn no 50761, st no 2959/having following highlighted items.
1. Tilda rice+sugar+sunlite oil with normal price 969/fp price 775/
2. Tajmahal tea 2 pack for 760/ fp price 584/
3. Tide surf for 544/fp price 436/
4. Golden harvest rice for 309 (Although amt was 299/) fp price 239/
5. 5 following items highlighted with additional cashback of 20%/
2 bournvita for 410/
Lifebuoy handwash for 175/
Menthol shampoo for 450/
Dove soap for 530/
Pears soap for 530/
Alongwith other 26 items non highted for any offer of cash back.
But we have got only 200/ (Out of 1200) on 01.09.19 not of highlighted items as per details above from 1 to 5.
Kindly look into the matter & allow offer amount as per above in our fp wallet.
K l vadhwani
[protected]

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Big Bazaar / FutureBazaar / Future Retail / HomeTown customer support has been notified about the posted complaint.

Verified Support

Sep 03, 2019

Big Bazaar / FutureBazaar / Future Retail / HomeTown Customer Care's response Dear Mr. Vadhwani,

Please share complete bill copy at [protected]@futuregroup.in so that I can forward the details to the concerned team.

Regards,
Priya
Future Group

Sep 04, 2019

Updated by K L vadhwani Please share complete bill copy at [protected]@futuregroup.in so that I can forward the details to the concerned team.
Mail ID incorrect, (protected)
Kindly send test mail to my mail ID
[protected]@yahoo. in
Or Whattsapp no [protected]

Sep 04, 2019

Updated by K L vadhwani Unable to send mail due to protected mail ID, hence kindly send your mail ID on my mail ID or whattsapp no [protected]
K. L VADHWANI

Sep 04, 2019

Updated by K L vadhwani Kindly refer to my previous complaint regarding mahabachat offer, you had demanded copy of bill through your mail id due to mail id sent by you is protected, unable to send, i again demanded mail id not provided, hence bill is enclosed herewith for verification although i had already sent you bill details in full but no action is taken by you
K. L vadhwani

Sep 06, 2019

Updated by K L vadhwani With reference to my Complaint posted on 02.09.2019 & 04.09.2019 no proper response is given by Big Bazar regarding less cashback given.
Although I sent copy of Bill as required with full details but no action is taken which shows that what is the attitude of officials of Big Bazar for their customers when we are the permanent & regular customer.
We thought that we should reconsider our shopping at Big Bazar in future.
K. L VADHWANI
Mob [protected]
Mail ID [protected]@yahoo. in