Big Bazaar / FutureBazaar / Future Retail / HomeTown

[Resolved] Big Bazaar / Futurebazaar / Future Retail / Hometown — Money debited from account but order not confirmed

Karabip

from Hāora, West Bengal

Website:

Shop.bigbazaar.com

I ordered via big bazar online app using upi. They deducted my from my bank account . But the order doesn't exist in the system.
My order upi id : karabi.[protected]@okicici
Upi transaction id :[protected]
Date & time : 15th May, 2021, 12: 21 am
Amount : Rs.530

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May 16, 2021

Complaint marked as Resolved

They placed my order in morning. They updated that they will deliver my order on 15.05.2021 means today with 8: 00 am to 10:00. But they don't. I called at customer care, they said they will deliver within next 2 hours. But they don't. After 5 hours I'm writing here again. Please help me to cancel the order and on refunding my money .

Big Bazaar / FutureBazaar / Future Retail / HomeTown customer support has been notified about the posted complaint.

May 15, 2021

Updated by Karabip They placed my order in morning. They updated that they will deliver my order on 15.05.2021 means today with 8: 00 am to 10:00. But they don't. I called at customer care, they said they will deliver within next 2 hours. But they don't. After 5 hours I'm writing here again. Please help me to cancel the order and on refunding my money .