[Resolved]  Big Bazaar / Futurebazaar / Future Retail / Hometown — Non refund of balance money in profit club card

Address:

Kolkata, West Bengal, 700030

Big bazar profit club card no. [protected] purchased from diamond plaza dum dum branch. Card has expired. Balance amount refund is denied by the branch. I was told that money will be refunded automatically to my account of money remains in card after validity period. But now, mr. Raju koley the loyality dept head is very adamant that i have to produce single account holder cancelled cheque and pan card for refund. I was not informed of any of theses conditions verbally or written about documents at time of card purchase. He is not accepting my salary account cheque as it is joint account. Also my pan card is in my maiden name. Yours is a bis organisation and such petty theft is not acceptable as it leaves the customer feeling cheated. Kindly do needful so that i get my refund without hassles.