Big Bazaar / Futurebazaar / Future Retail / Hometown — Non refund o[censored]nspent Money in Big Bazaar Profit Club Card and Big Bazaar Future Pay Wallet

I had more than INR 20K in Futurepay’s Bigbazaar wallet (in three of my Mobile phones) and more than INR 5K in the Bigbazaar Profit club card No.[protected] when the Bigbazaar store suddenly closed without any notice in February 2022. The Store were forcibly taken over by Reliance Retail who later opened the Smart Bazaar stores replacing the Big Bazaar Stores. But these Smart Bazaar store do not entertain my claim to either use the balance in the Profit club card or the Future pay Big bazaar wallet. They say that they are not aware of any such card or wallet. This is a very customer unfriendly behaviour exhibited by Reliance Retail Company. I am not alone facing this issue, there are numerous customers of Big Bazaar who are currently under going the trauma of harrasment meted out by Reliance Smart Bazaar Stores. Through this forum I urge Reliance Retail Management to behave in a customer friendly manner and help the loyal customers of Big Bazaar to get back there unspent money in Profit club card and Future Pay wallet. That way Smart Bazaar store can win the loyal customer base created by Big Bazaar. Affected people have already started to boycott Smart Bazaar Stores and it is only a matter of time when all reliance stores will see lesser number of footfalls all over the country. Non customer friendly acts on the part of Reliance Retail will only lead to its downfall sooner than its expectations. I also urge all members of the public who have lost their money due the forcible take over of Big Bazaar stores by reliance to raise their voice against the monopolisic attitude of Reliance Retail in whatever way they can so that the corporate house is compelled to give back their hard earned money. It is better to sponsor the neighbourhood grocers and other merchants who are having a lot of human touch in business unlike these rich Corporate Houses like Reliance. No Rich Retailer can survive if public at large boycotts it.