Big Bazaar / Futurebazaar / Future Retail / Hometown — Order not Delivered but showing as delivered

Order id :[protected]
I have placed online order on 5th May and delivery was expected by 6th May. Since then till today morning it was showing as order packed. So there was already a delay of 3 days. I kept on calling @[protected] for clarification, but it never got connected.

Nobody called me, no status mails or alert, nothing. The order value was initially of 980.10 Rs, which was modified by Big Bazaar due to unavailability of the products and it was reduced to Rs. 728.60 for 9 items.

I am really disappointed and wanted to raise this concern. Please help, as I am suspecting that they have cheated me.

Best Regards
Saurabh
[protected]
saurabh.[protected]@gmail.com