[Resolved]  Big Bazaar / Futurebazaar / Future Retail / Hometown — payment related issue

I have been charged twice. First i tried paying using my debit card, the cashier told me that payment has failed as asked me if i could pay using paytm. But when i reached home i found that payment has been debited from my bank account also. I tried contacting big bazaar customer care they said that they cannot help me in this matter.
Attached is my bill copy and bank statement.
+2 photos
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Sep 15, 2019
Complaint marked as Resolved 
Big Bazaar / FutureBazaar / Future Retail / HomeTown customer support has been notified about the posted complaint.
Verified Support
Aug 08, 2019
Big Bazaar / FutureBazaar / Future Retail / HomeTown Customer Care's response
Dear Mr. Akhil,

I have raised this issue with the concerned team and they will surely get in touch with you.

Kindly write at [protected]@futuregroup.in along with your reference id: 27617 for further communication.

Regards,
Priya
Future Group
Aug 09, 2019
Updated by akhil kapila
I would request to please contact me at [protected].

Regards.
Akhil
Aug 09, 2019
Updated by akhil kapila
Also this mail id is not working
Verified Support
Aug 10, 2019
Big Bazaar / FutureBazaar / Future Retail / HomeTown Customer Care's response
Dear Mr. Akhil,

As per the update received, our team tried connecting with you using the given number but was unable to reach you. Request you to share your alternate number and a suitable time to reach you at [protected]@futuregroup.in and we’ll try contacting you again.

Regards,
Priya
Future Group
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    Big Bazaar / FutureBazaar / Future Retail / HomeTown Phone
    +91 90 0786 2472
    +91 22 6644 2200
    +91 79 3041 3700
    Big Bazaar / FutureBazaar / Future Retail / HomeTown Address
    Future Retail Home Office, 4th Floor, Tower C, 247 Park, LBS Marg, Vikhroli (West), Mumbai, Maharashtra, India - 400083
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