[Resolved]  Big Bazaar / Futurebazaar / Future Retail / Hometown — request. for refund or release my money rs. 1600/-

Address:Chandigarh, Punjab, 160047

Sir,

With due respect i want to state that in the month of july 2017, i
Visited big bazaar, elante mall, chandigarh and bought some articles
And stood for billing in the que.
At that moment one of your sales executive come and asking me about
For your big bazaar profit club card. He told me that if i make/buy a
Card for rs.5000/- of our company i. E. Big bazaar, give me
Rs.6000/- for purchasing, and he insisted me to buy one. Then i got
Ready to make a card for rs.5000/-. Then he took me to the main
Counter and got a card no. [protected] of rs.5000/- made/baught after
Fulfill the formalities. When i again came to the que for payment of
My purchasing then i came to know that only rs.500/- will be adjusted
Against my purchasing. On asking from cashier he said only rs.500/-
Will be adjusted on every month from your card. I asked them if i do
Not buy in any month, then they said if you do not buy in any month
The amount will be added on every month, you may purchase for entire
Amount which will be added.
I came to big bazaar time to time and purchase some articles, the
Amount which was added i did spend. But for some months i could not go
To the big bazaar for purchasing.
On sunday i. E. On 03.02.2019, i visited big bazaar at elante mall,
Chandigarh and purchased some articles, when i went to the billing
Counter and the cashier told me that there is no balance in your card.
On enquiring from the main counter, the executive told me that your
Remaining rs.1600/- has been forfeited due to expiry of the card. I
Asked him there is neither mentioned expiry date on the card nor had
Been told by the executive on issuing the card.
Now. It is therefore, my humble submission to kindly be awarded to refund my balance amount i. E. Rs.1600/- from bigbazaar profit club.

Thanks and wishes
Manpreet singh advocate
Card no. [protected]

M.[protected]
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Apr 6, 2019
Complaint marked as Resolved 
Big Bazaar / FutureBazaar / Future Retail / HomeTown customer support has been notified about the posted complaint.
Verified Support
Mar 02, 2019
Big Bazaar / FutureBazaar / Future Retail / HomeTown Customer Care's response
Dear Mr. Manpreet,

I have escalated this issue to the concerned team and they will surely get in touch with you. Kindly write at [protected]@futuregroup.in along with your reference Id: 22034 for further communication.

Regards,
Priya,
Future Group.
Mar 08, 2019
Updated by Advocate Manpreet SINGH
Dear Ms. Priya

Any update regarding my complaint with reference Id: 22034

Thanks and regards
Manpreet Singh
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    Big Bazaar / FutureBazaar / Future Retail / HomeTown Phone
    +91 90 0786 2472
    +91 22 6644 2200
    +91 79 3041 3700
    Big Bazaar / FutureBazaar / Future Retail / HomeTown Address
    Future Retail Home Office, 4th Floor, Tower C, 247 Park, LBS Marg, Vikhroli (West), Mumbai, Maharashtra, India - 400083
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