Big Bazaar / FutureBazaar / Future Retail / HomeTown

[Resolved] Big Bazaar / Futurebazaar / Future Retail / Hometown — shirt/size exchange rejected

Sharan Jith

from Mumbai, Maharashtra

Address:

Big bazar Providence mall Pondicherry, Pondicherry, Puducherry

Sir/madam,

Yesterday 26/10/2019 my wife purchased a designed white shirt from big bazar pondicherry inside providence mall. The shirt size is 39 so it didn't fit well for me so went today 27/10/2019 for exchange with size 40 but the customer service desk rejected us by saying white shirt will not be exchanged but no where in the exchange policy it was mentioned. After talking with customer service desk lady she called the sales dept person and he came and told that since the price tag is cut they can't take shirt for exchange. But these rules are not there in the exchange policy. Either you update the policy in the policy list or please do help me to exchange my shirt. Tax invoice no [protected].

Regards
-sharanjith p
Contact no [protected]

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Nov 29, 2019

Complaint marked as Resolved

Big Bazaar / FutureBazaar / Future Retail / HomeTown customer support has been notified about the posted complaint.

Verified Support

Oct 28, 2019

Big Bazaar / FutureBazaar / Future Retail / HomeTown Customer Care's response Dear Mr. Sharan,

Please be assured that I have raised your issue with our team and they will surely connect with you. Kindly write at [protected]@futuregroup.in with your reference id: 30252 for further communication.

Regards,
Priya
Future Group

Verified Support

Oct 29, 2019

Big Bazaar / FutureBazaar / Future Retail / HomeTown Customer Care's response Dear Mr. Sharan,

As per the update received, our team tried connecting with you using the given number but was unable to reach you. Request you to share your alternate number and a suitable time to reach you at [protected]@futuregroup.in and we’ll try contacting you again.

Regards,
Priya
Future Group