On saturday 25.05.2019 I along with my wife visited your outlet at Durgapur for purchasing a toy. After looking at the details of few toys from the description and picture on the outer cover of the boxes, one of the toys appeared to be impressive to us. I found the box was not sealed. So I opened the lid of the box to look into it descriptively. Immediately a Sales lady came rushing to us and said that we are not supposed to open the box. I told her that as the toy looked impressive we wanted to look it physically. But she was not convinced. I went to the compliant desk to note my descent so that the matter could be solved and I would be able to purchase one. The complaint assistant called some one through the address system, but no one turned up. He then told me to again go to the second floor to meet him.
I am really astonished with the behaviour of the assistants. They are so arrogant that they don't even bother to come down to the complain desk to listen to the complain of customers. It is really disgusting that you allow to wear the apparels while purchasing but don't allow to see the toy physically.
hope that you will address the issue amicably. Was this information helpful? | 
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