| Address: | JMD Megapolis, Opp. Big Bazar, Sector-48, Sohna Road, Gurgaon, Haryana, 122018 |
Date of incident : 26 march
Company name : hometown (Jmd megapolis, sector 48, sohna road, gurgaon)
My bank name : yes bank
- i purchased curtains from hometown but one of curtain was defected and we saw the defect just after billing but the problem is we already paid the amount and the amount had been deducted from my bank account. I request the home town staff to replace that curtain but they had only one piece at that time so that we request to refund our payment. At that time they gave us void sale + sale slip and told us to get the refund within 5 working days but after 5 days, when i complaint for not receiving the amount then they told me, you will get in 15 days but till now i haven't received my money back and when i again compaint then they told me to wait for 45 days to get my money back. I don't know what is going on at their end and the staff were act like very irresponsible and i visited multiple times at their store which is on sohna road in jmd megapolis but the employee who is taking care of all commercial issues, he is on leave for 10 days and no-one else is their to taking care of this type customer issue.
I have attached the sale and void-sale slip.
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