Big Bazaar / Futurebazaar / Future Retail — Subject accident due to negligence at big bazaar outlet, mahim

Address:	400016
Website:	www.bigbazaar.com

Date : 9th april 2016
To,
Mr. Kishore biyani
Founder & ceo, future group/big bazaar
Address : knowledge house, 2nd floor, off jogeshwari vikhroli link road, jogeshwari east, mumbai – 400060

Subject – accident due to negligence at big bazaar outlet, mahim

Dear mr. Biyani,
I, purvi mistry, would like to bring to your notice a case of sheer negligence by big bazaar which culminated in an accident. On the evening of april 3, 2016, at around 9:50 pm, i visited big bazaar outlet, mahim, with my husband and two kids.
As i entered past the security check, an extremely heavy metal beam leaning against the wall, was irresponsibly moved and it fell directly on my head giving me a severe blow and which further fell onto my 2-year old daughter, krisha’s head and back. To my surprise, i was not offered any immediate help by the staff, till i yelled my voice out. My head started to bleed but was not even given ice in spite of repeatedly asking for it. The staff tried to hush me and put dettol, instead of providing medical support.
I asked for the store manager, but to no avail and was kept waiting for almost 10 minutes in this state. My husband immediately took me to hinduja hospital where my daughter and myself were given medical supervision and treatment. In addition, my daughter was too shocked by the incident. Further, i had to consult neurophysician, dr. Roop gursahani, who has advised me for blood tests and ct scan.
A simple routine visit to big bazaar/magnet hypermarket, mahim, has landed me and my family into a traumatic condition.
The store managers, mr. Bhaskar nair and mr. Ranson fernandes, visited my residence, victory house mahim (April 5, 2016) to take responsibility for the accident and apologise for their sheer negligence. I had put forward a simple request to the manager to produce the cctv camera footage (From around 9:45 to 10:30 pm) as i wish to get this accident investigated, to which i was being told that there is no footage of the entrance area.

Sir, i request you to kindly:
• provide the cctv footage of the accident (Details mentioned above)
• reimburse all medical bills related to this accident
• provide compensation for the unwarranted traumatic experience that i and my family had to suffer for during my son’s school vacation.
Your’s sincerely,
Purvi mistry
A/602, victory house
Pitamber lane, mahim,
Mumbai -400016
Mob: [protected]