[Resolved]  Big Bazaar — Incorrect Billing

Address:

Bangalore, Karnataka

I purchased household items on 14-Dec-2014 from Big Bazaar located at Old Madras Road, Bangalore next to Gopalan Mall. As I used to blindly trust Big Bazaar because it is such a reliable brand and I have been shopping from here for so many years. But it really saddened me today when I observed discrepancy in billing details. I had purchased two Tea packets on an offer of one pack free with the other for Rs. 239/-. My wife insisted me for checking the bill details and I was shocked to see that there was an error while generating bill. I discussed with the person who generated bill. When I didn't receive satisfactory response, I asked him again to take me to his manager. When his manager calculated it, he found some discrepancy and returned Rs. 85/-. I thought the issue had been resolved. But when I returned home, I again checked the bill and observed that the manager should have returned more money. In the first bill, instead of Rs. 239/- for two tea packs, Big Bazaar charged Rs. 155. 80 separately for each tea pack which costed Rs. 311.60 . In addition to this, Rs. 227/- were also quoted on bill for two tea packs. If all the figures are added, two tea packs costed me around Rs. 538.65, however I had to give only Rs. 239/- according to which the manager should have returned Rs. 299.65/- but he returned only Rs. 85/-. I am really feeling cheated and at the same time very sad to have come across such blunders from Big Bazaar. I anticipate some quick action over the issue. Thanks & Regards. Dr. Amit Malhotra