Big Bazaar — Intentional customer harrassment

Address:

Khordha, Odisha, 751001

On last Saturday (18.06.2016), I went to big bazaar outlet located at 89 Forum mart, Kharvel nagar, Unit 3, Bhubaneswar-751001 and purchased few things.

One of the item was 23 pc easy life dinner set. The dimension of the dinner set box was 310mm*196mm*280 mm, which is not a very big item at all. It was o[censored]tmost surprising when the biller (Manoj Kumar Nayak) refused to provide carry bag for the item. When I asked him to return the item (as I did not have any separate bag to carry that item and already had 2 carry bags filled with other items), he refused to pay attention and advised me to talk to customer care. That’s why, I’m writing here.

I have the following points:

1. Why was the carry bag not provided? If they do not have carry bags, then why are they selling bigger items? What do they expect from customers, do they expect customers will have more than 2 hands to carry?

2. When I asked them to provide trolley to the auto stand (which was just 10m away from the outlet), to add to my misery, they refused to do it also.

I am deeply shocked to experience such unprofessional, unethical, customer unfriendly approach by big bazaar, that claims to be the most successful retailer of India. It is very sad to see that customer orientation has touched the lowest level now.

To put a curb into this and to save customers from similar experience, I request you to take appropriate action against defaulter.