Big Bazaar — Mismanagement and misbehavior at the cash counter of Kharagpur Big Bazaar

Dear Concerned,

I would like to draw your kind attention that, I went to purchase some goods at Kharagpur Big Bazzar on the evening of 8th Feb 2014. At the cash counter, a person behind me in the queue just bypassed me and kept his goods on the cash counter. Even if I repeatedly expressed my objection, the cashier (employee id 42996) entertained that fellow and misbehaved. I asked for the contact details of his manager. He replied, he will not provide me, as his manager is on leave. When I forced him, he called one person without any Big-Bazaar uniform. And he told that "Every body is not same, it is very usual, and all customers are equal for them" I asked for the contact of his next superior, He asked me to contact the M.D. of Big-Bazaar.

I am a regular customer of Big-Bazaar. I went to many of its branches throughout the country. I have never seen such misbehaving and strange cashier reporting to such a strange 'store-manager' at any Big-Bazaar.

This is for your kind information and necessary action.

With best regards,
Sumit K Chattopadhyay,
Research Scholar,
IIT Kharagpur
[protected][protected]
E-mail: [protected]@gmail.com

Dear Mr. Sumit,

Hi I am Priya from Future Group. Please accept our sincere apologies for the distress caused to you. Kindly write back to me at [protected]@futuregroup.in along with your contact details so that our teams can get in touch with you and get this resolved at its earliest.

Regards,
Priya,
Future Group.