[Resolved]  Big Bazaar — over pricing

I had purchased goods billed Rs.1911.43 from Big Bazaar Gold Souk, vyttila cochin on 19.11.2014. on reaching home I found that some items have been overcharged. I could not see the price of one item printed on the packet but they charged Rs.99/-. I called over the phone and complained to[protected]. The girl who attended just put down the phone without a word. It is quite humiliating to a customer I did not expect such a behaviour from a prestigious institution. However I contacted the toll free number on the bill[protected] who registered a complaint. The no.is [protected] dated 20.11.2014. After 2 days a person called and I explained. Again after some days a lady called from Bigbazaar and said my complaint was checked and I can collect the balance amount from the Vyttila shop. I said I have to spend more than the amount due to me for petrol in order to go over there.Since it was your mistake you have to send it to me. She asked my address which I gave. After that no response. After a few days Irang the vyttila number but she did not lift the phone. Then I rang from another number and she lifted. when I told my name she just put down the phone. I felt like slapping on my face. I contacted the toll free helpline and told them that my complaint has not been rectified. They turned to examined the same. I held the receiver for almost 4 minutes but they did not revert. I tried to contact in that number several times but no one is responding. It is quite unbecoming of a company like Big Bazar. I as a customer expect the minimum courtesy from your part in matters like this and settle my complaint with compensation for humiliation and mental agony.. Also pl. ask your workers to behave properly. Thank you.