[Resolved]  Big Bazaar — playing around with redemption of gift card

Address:

Pune, Maharashtra

I have a gift card issued during the diwali promotion of future group. So I have some cash credited for free shopping for the year to redeemed mOnthly when I visited big bazaar at amanora town center- pune, the customer care informed that the link to the redemption is not working and hence the redemption cannot be done. The lady also assured that the card cannot be redeemed at nay of the group.stores since the link for the whole group is down. To my surprise the card worked perfectly in Ezone in the same mall.the bill helpdesk executive mentioned that this excuse from big bazaar at the time of any free shopping or redemtion isvery regular. I wanted to know is there a genuine error in the link provided to them exclusively or do they not want to entertain the redemption as per the group's promotion scheme?? I also visited central just to check out the problem, the card would be accepted there too!!