[Resolved]  Big Bazaar — Redemption of exchange value coupons.

Address:

Nagpur, Maharashtra

Dear Sir, This is to bring to your notice that on 1/03/2014, I made purchase of various items from BIG BAZAAR store in LANDMARK, RAMDASPETH, NAGPUR, vide Cash Memo No. 0000627 for Rs.4, 071/- with an expectation that I will get an exchange value redemption of around Rs. 800/- .But I am very sorry to inform you that your staff did not redeemed the exchange value coupons from the Bill amount but gave 2 kg sugar pack free. This item is not appearing in the bill. Then I asked for redemption of exchange value from the Bill amount where your staff replied that you can avail only one of the promotional offer. Though I made repeated request that I do not want free sugar pack but you redeem the exchange value coupons, so he replied that once the bill is generated, he is helpless and finally he refused to do the same. Please note that I am your Customer from last 5 years and in my Payback Card No. [protected], exchange value amount is around Rs. 2400 and I am also member of Profit Club and my Profit Club No. is [protected]. It is really very unfortunate that your staff put me in loss of around Rs. 800/- and I personally feel that I had got cheated by your staff. Thus I would request you to immediately look into the matter and arrange for refund of the said amount at the earliest. Further l hope that you will take necessary action otherwise in future also other Customers will get cheated and your Brand name will get spoiled. Regards, Dr.Rahul Meshram