[Resolved] Big Bazaar — Sandwich Toaster : Model Majesty New SWX3- a sub-standard product, -Please take it back | |||
This is a complaint regarding Bajaj ‘Sandwich Toaster’, model Majesty New SWX3 (Price Rs.1049). It was purchased from Big Bazar Noida on 18/09/2014 (retail Invoice No.0002297, Tr: 22791). This product is useless product as it does not bake the sandwich properly. It remains partially baked. I took the matter with your manager at Noida retail outlet from where I had purchased it, but he advised me to contact ‘Service Centre’. When I contacted, a representative (Mr. Mukesh) from Bajaj Sevice Centre checked the toaster on 12/10/2014 at my residence. After examination, he told that this product is designed for this baking-level only and cannot do better. He also told that he will recheck from Bajaj, but did not inform me. After long await, now I am filing this complaint to the management of BIG-BAZAR to address the same. Please note that in my opinion, this is a sub-standard product and it is not meeting our needs. Hence, please take this item back as it is of NO use to me. Regards Ashok Kumar Datta (Mobile: [protected]) Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved Big Bazaar / FutureBazaar / Future Retail / HomeTown customer support has been notified about the posted complaint. | |||
 3 Comments | |||
Comments
Hi Mr. Ashok,
We tried calling you multiple times to get additional details to enable us to address your concern. However there was no response.
We will appreciate if you could share your alternate contact details and convenient time to call. Please write to us at [protected]@futuregroup.in.
Awaiting your reply.
Regards,
Priya
We tried calling you multiple times to get additional details to enable us to address your concern. However there was no response.
We will appreciate if you could share your alternate contact details and convenient time to call. Please write to us at [protected]@futuregroup.in.
Awaiting your reply.
Regards,
Priya
Dear Priya,
Hi,
Thanks for your response and calling repeatedly. I regret for your inconvenience, as we were out of station since last 15 days. We went for pilgrimage for a fort-night. We have returned now only. With regard to my complaint, please make a note that I have received no feedback from Big-Bazar and the Manufacturer.
I will appreciate, if you interact with them again to address the issue in my favour. We have not used the toaster since then, because it does not bake the toasts adequately. According to company representative, who visited my house to check it, the toaster is working as per the design/ specification and therefore, he cannot do any thing. Please appreciate my point that a customer can make a complaint only when he uses the product and that a substandard product must not be forced on to the customers.
Best regards.
Ashok
Hi,
Thanks for your response and calling repeatedly. I regret for your inconvenience, as we were out of station since last 15 days. We went for pilgrimage for a fort-night. We have returned now only. With regard to my complaint, please make a note that I have received no feedback from Big-Bazar and the Manufacturer.
I will appreciate, if you interact with them again to address the issue in my favour. We have not used the toaster since then, because it does not bake the toasts adequately. According to company representative, who visited my house to check it, the toaster is working as per the design/ specification and therefore, he cannot do any thing. Please appreciate my point that a customer can make a complaint only when he uses the product and that a substandard product must not be forced on to the customers.
Best regards.
Ashok
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Future Retail Home Office, 4th Floor, Tower C, 247 Park, LBS Marg, Vikhroli (West), Mumbai, Maharashtra, India - 400083
Greetings from Future group. We are extremely sorry for the inconvenience you faced with the sandwich toaster. Please be informed that we have taken note of your concern and have escalated the matter to our team. They shall get in touch with you regarding the same at the earliest. For any further assistance do write to me at [protected]@futuregroup.in. We will be glad to help.
Regards,
Priya