Big Bazaar — Transaction Failed -non refund of money

Address:Khordha, Odisha

On[protected] purchased goods of value Rs. 3269.51 from Big Bazaar Bhubaneswar(Forum Mart Near RamMandir Bhubaneswar) and swiped my Axis Bank Debit Card twice. The transaction failed twice so I had to pay cash. But I found out later that the sum of Rs.3269.51 was deducted from my personal account. I filed a written complaint at the customer care of Axis Bankwith proper details of transaction. Customer care promised that money would be refunded within 5-7 Banking days . Now today is[protected] and but I have not received a refund. Details of my transaction are: Date[protected] Time-19:54:21 MID-02PL[protected] TRANSACTN ID[protected] Card Number-5327 xxxx xxxx xxxx 9795 Name-Rupali Patra
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Hi Ms Rupali,
Greetings from Future Group, this is Priya.

We regret the issues you faced with the billing. Please be informed that we have taken a note of this issue and we will do the needful to resolve the same at the earliest. Kindly note your reference code- 561 for further communication.

Regards,
Priya
Team Big Bazaar
Future Group
I didn't get my refund, its 3rd of deduction of my money through upi. It was decline by big bazaar but my money was cut, then i have to pay my bill through card ..by this i pay twice. Plz refund my one time money.. Plzzz
I have placed 3 orders online on the website last 2 weeks. With every order there were many items missing, but no refund initiation or communication!!!

Order Reference IDs:
[protected]

[protected]

[protected]

I will stick to Big Basket going forward.

I would like complete refund of all the amounts please.

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    Big Bazaar / FutureBazaar / Future Retail / HomeTown Phone
    +91 90 0786 2472
    +91 22 6644 2200
    +91 79 3041 3700
    Big Bazaar / FutureBazaar / Future Retail / HomeTown Address
    Future Retail Home Office, 4th Floor, Tower C, 247 Park, LBS Marg, Vikhroli (West), Mumbai, Maharashtra, India - 400083
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