[Resolved]  Big Bazaar — Travel Bag

Address:

Dehradun, Uttarakhand

A travel bag was purchased by me from your Big Bazar Store at dehradun on 10/3/2014 and when i tried to use the handly came out for this defect on Friday evening the store was visited and informed the reception they called the section person who misbehaved rather argued that we must have put stones or iron like heavy items and this can't be repaired.Later on one Nikhil Bhatia in charge came and he was informed and after long persuation he told you can contact Saturday evening. Bt to utter surprise he also told i have not given any time it will take 2-3 more days I requested him as i have to go please get it done on priority but he openly came into defence of his errant staff and told he is on leave and on Monday Tuesday We have sale it can't be done.Later on one Mr.Sood on phone at customer care at 6.00pm was contacted he literraly waisted about an hr on mobile and argued with my daughter as i was driving car later on i told him if this is your attitude i will now take it to media and will file consumer case in Didtrict Dehradun being an issue as per warranty given to the costomer but no response till this time has been made.Kindly take strict action against the errant staff engaged in Dehradun Big Bazar for not attending the complaint in time.I can't wait as i have to organise my daughter marriage for the sake of one travel bag purchased from Big Bazar.Please look into this matter and intimate the undersigned Dr.Paramjit Singh #[protected] [protected]@gmal.com