[Resolved]  Big Bazaar — Unethical customer service assistance

Address:

Pune, Maharashtra

Dear Sir, I have purchased a PRESTIGE Induction Cook top only 1 year back from BIG BAZAAR, Vishrantwadi, Pune . Firstly, they have given me a damaged product later after harassment and verification they provided me a good piece with sincere assistance from floor manager Mr ASIF... After 6 months my cook-top again faced technical problem and BIG BAZAAR, Vishrantwadi, Pune helped me by arranging a visit by technical team and my cook top got fine again... Thanks for all this till now... Now, Sir, again my cook top is facing a technical issue so I and my wife visited BIG BAZAAR, Vishrantwadi, Pune and sought help at around 8.00 PM on 10th March 2014 ... I requested for arranging a technician form PRESTIGE but everyone refused citing that my product is out of warranty ... I told I will pay the service charges but no one agreed for assistance ... I still requested that i keep it here and you all try ... But the In-charge of customer service desk was so arrogant all this time and he went to a height telling me that " you keep it, we will throw it away "... I requested for a service centre location he arrogantly replied Parvati, PUNE thats it... Come on Parvati is too big area Sir... Then I have raised a complaint on your feedback notebook ... Sir now I ask you a question is a In-charge of customer service desk liable to behave in such an arrogant way ... I believe no, and you, also ethically won't support this ... The In-charge was also arrogant in letting me know the current exchange offer you are running with his attitude which shows that " kharidna hai toh kharid nahi toh mera kiya "... Looking forward to listen from you with high expectations that you will try to set a benchmark ... Please take action and let me know ... Regards, PLABAN CHAKRABORTY Mobile - [protected] / [protected]