Big Bazaar — Very bad customer service

Address:

Hyderabad, Andhra Pradesh

I had been to big bazaar kachiguda X road today i.e 20th July 2015 at around 5:00 to 5:30 pm in the evening. I was really very disappointed with the service given out by the staff present at the first floor (The floor having stationery for kids etc). First of all I got 2 mental math books for my sisters kids and even though there was price of Rs. 49/- mentioned on the books the staff at the check out said there was some problem in scanning the requested item. I said you can get your manager and he can perhaps rectify the problem they were lazy and said it will take 5-10 minutes then when I said I will wait they said it will take more time it is better to not buy the product. Then I went to the floor above and brought an ice cube tray and when I went to the counter there was one person serving another customer and even though there was another person free at the check out he acted as if he did not see me as he was busy chatting and joking with his co workers and when I said is there someone to serve then he came to serve me and then when he could not find the price tag on the tray he said he will go and find out the price went and returned and said there is no price tag on the all the trays I cannot give you this product. So I want to ask the management of Big Bazaar a question are you keeping your store to serve people or just for displaying stuff where the customer cannot buy the product even if he is interested in it? I am really annoyed by this bad service given out by Big Bazaar I could not get the books and I could not get the ice cube tray. I think Big Bazaar pays the workers it employs only to laugh and joke around and there is no one to help the customers when they face a problem. I want to warn other customers to be aware of this bad service and speak out if they faced similar problem. Lastly I want to say if the management of Big Bazaar does really care for customers they will take corrective action. This is one of the worst customer service I have received. If Big Bazaar wants to contact me to know about the matter i would love to help, my name is Salahuddin and my mobile number is [protected]