[Resolved]  Big Cinemas — Cheated for additional money

Address: 500016

Hi,

My name is saket shah. I went to big cinemas ameerpet to watch movie airlift (Screen 3) 5:15 pm show. Date 30 jan 2016

I ordered 1 combo for 1 person. (It consist of one popcorn and 1 cooldrink) On board it was written 200 rs. But when I gave 200 rs that person ask me give 240 rs. I asked him Why 240? inclusive taxes it cost 240 rs.

My question is which place they take 20% of total charge on anyitem as tax?

Tha guy didnot provided any reciept as well. And with movements of eyes and facial reaction towards another colleague he asked to provide cooldrink and popcorn. Where as other people who are ordering getting receipt which they cut while providing items. But this fellow didnot provided any reciept and charge additional money.

Please check the CCTV camera recording between 5pm to 5:20 pm. I was wearing white and blue T shirt. Opposite screen 3.

They are charging additional money and not providing reciept and they are doing it with very smartly so that they should not be caught. They make facial or body actions towards each other to indicate something. By looking at their face and their body language any body can guess they are cheating.

Please stop such fake business of cheating the innocent customers.

Note: I dont want my additional 40 rs. but I feel cheated. People should not do such things.
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Feb 10, 2016
Complaint marked as Resolved 
Received a call from Rajshekar from Big cinemas hyderabad. He mentioned if we take combo from box office while booking the ticket it cost 150 or else if we take from counter in front of screen it will cost 240 with taxes. He mentioned prices increased in past 2 months. They mentioned whatever the price is mentioned on the board is 200rs for 1 combo is without taxes. Thats okay if they are saying with taxes 240 and prices has been increased then this ticket can be closed. It was my assumption something suspicious is going on. If nothing suspicious going on and management of Big cinemas has reviewed it then this complaint can be closed.
Big Cinemas customer support has been notified about the posted complaint.
 
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