BigRock India — website server issue since last 7 th may

Address:

122003

Website- http://vivohealthcare.com
contact number -[protected]
email id - ankit.[protected]@vivohealthcare.com
page- http://vivohealthcare.com/skill-center.html

Ticket ID: YHC[protected]
Department: Web Hosting
Type: Domain / Website down
Status: Open

we are still facing issue since Bigrock server updated on 7th may 18. Before our site was perfectly working.

what type of your service don't I know.even not getting the response to customer care number with long hold time and gets disconnect.?
I had already complained about it. but your server team just change PHP Version . its working fine for some time. after 1-2 days we are facing the same problem again.i don't know who can solve my issue. if you can not solve my problem, I will leave the big rock hosting. and you should refund my money.
EMAILS-

Support/Mr.Fenil

What is the update? we are still facing issue since Bigrock server updated on 7th may 18. Before our site was perfectly working.

Where is delay now, even not getting response over customer care number with long hold time and gets disconnect.?

Thanks & Regards,
Gurmeet Singh | Manager-IT | +91 - [protected]

From: Gurmeet Singh [mailto:gurmeet.[protected]@vivohealthcare.com]
Sent: 06 June 2018 10:32
To: '[protected]@bigrock.com'
Subject: RE: [#YHC[protected]]: vivohealthcare.com || PHP change error.

Support,

What is the update? do we need to visit at Branch Office or through some other way that we know?.
Every morning between 9:30am to 11:30am, we face the issues. What is team doing on this and why too much delay?

Thanks & Regards,
Gurmeet Singh | Manager-IT | +91 - [protected]

From: Gurmeet Singh [mailto:gurmeet.[protected]@vivohealthcare.com]
Sent: 05 June 2018 09:38
To: '[protected]@bigrock.com'
Subject: RE: [#YHC[protected]]: vivohealthcare.com || PHP change error.

Support/Mr. Ramshankar S,

We are still in standby for this issue and I wish the team at bigrock is not in same situation that what to do!!.
When we can expect for permanent resolution, declare us the true TAT ?

Thanks & Regards,
Gurmeet Singh | Manager-IT | +91 - [protected]

From: BigRock Hosting Support Team [mailto:[protected]@bigrock.com]
Sent: 04 June 2018 23:26
To: vikas.[protected]@vivohealthcare.com
Cc: gurmeet.[protected]@vivohealthcare.com; mayur.[protected]@vivohealthcare.com
Subject: [#YHC[protected]]: vivohealthcare.com || PHP change error.

Hello,

We are sorry for the inconvenience caused to you.

This is to inform you that our senior server engineers are working on it. We will update you once the issue is resolved.

Please standby for further updates.

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Thanks and Regards,
Ramshankar.S

Support/Ms. Anshita.S,

We have also assumed that even after change of PHP Version to 5.6, the same problem persists for same Warning Messages – Errors and our CMS also stops working.
However, let us observe today for the same issues. Please also keep tracking at your server end.

Thanks & Regards,
Gurmeet Singh | Manager-IT | +91 - [protected]

Ticket Details
________________________________________
Ticket ID: YHC[protected]
Department: Web Hosting
Type: Domain / Website down
Status: Open

Support Center: https://support.bigrock.com/index.php?