Bigsop.com — UNABLE TO KNOW MY ORDER STATUS

Address:Kolkata, West Bengal

I ORDERED A SUNGLASS FROM BIGSOP.COM ON 12TH MAY 2014. I PAID RS 699/- ( 599/-+ DELIVERY CHARGE 100/-) BY SBI NET BANKING. AT THE PRODUCT DISPLAY PAGE THEY MENTIONED THAT PRODUCT WILL DELIVERED IN 5-6 DAYS. I MAILED THEM 3-4 TIME AND THEY REPLIED ONCE AND SAID 'We are extremely sorry for the delay in your Shipment, this is your shipment F[protected] through firstflight ' ON 16TH MAY 2014. Surprisingly this number is showing as invalid when I tried to track my order on firstflight website. Now they are not responding my mails. what I have to do now?
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No response till now.
I called customer care but nobody answering . please anybody help how cam I get my product or get my money back..

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