[Resolved]  Billdesk — Amount debited but failed payment. Money not refunded

Address:

New Delhi, Delhi

I was making an online bill payment for BSES Delhi and went through BillDesk to make the same payment using my credit card information. There was a failed transaction but for my surprise amount was debited from my credit card twice. I got the error as "PME10007-Invalid acquirer response". I contacted BSES Delhi Customer Care regarding the same and i was asked to contact the payment gateway - BILLDESK. They also provided with a phone number to call them. I have been calling them like nuts since then but there's no one to answer the call. Further i emailed them with transaction receipts at [protected]@billdesk.com describing the issue and requesting them for amount reversal. So far i haven't received any response through call or email from billdesk. We all make several online payments using billdesk gateway but i couldn't believe their customer service is so poor and they don't even bother to pick calls. How could a payment gateway company could be so much irresponsible by not taking care of their customers issues and complaints. I am sure there will be many o[censored]s who will have same sort of complaints with billdesk.