Billdesk — money deducted from account but dhbvn did not receive

Address:

Faridabad, Haryana, 121010

My son Deepak Sharma paid for New Connection in Gurugram Rs. 22, 175/- on 29-6-18 using Citibank account and got following message from the Bank,
"Rs.22, 175.00 was spent on your Citi Card 4386XXXXXXXX0336 on 29-JUN-18 at Dakshin Haryana Bijl. The available credit limit is now Rs. 50, 523.00.

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Assuring you of our best service at all times.

Warm regards,
Manager - Customer Service"

However, the payment did not reach DHBVN till 4-7-18 and they have cancelled request as could be seen from the message below,

"Go to Login Page
Operation Sub-division: G21(DLF) Application Number: G[protected] Date of Application: 29/06/2018
Application For: New connection Category of Supply DS Type of Supply: Permanent
Type of Applicant Individual Name of the Applicant DEEPAK SHARMA Name of Father Satish Chandra Sharma
Connected Load 11.00 Contract Demand 0.00 Old ApplicationNumber
Intial Payment Receipt Date
Address A 41 PLOT 25 FIRST FLOOR, DLF CITY PHASE I, CHAKKARPUR, GURUGRAM, 122002
Date of Demand Notice Issue NA Date of Connection Cancelled 04/07/2018
Remarks Payment not deposit by consumer file cancel
Mandatory* : If consumer did not pay charges please pay with in 7 days from the date of apply otherwise application will be cancelled.


Current Status Of Application : Connection has Cancelled"

Kindly arrange to credit the deducted amount.

Satish Chandra Sharma
Father of Deepak Sharma
Mobile-[protected]
[protected]@gmail.com