[Resolved]  Bima Lokpal — Reliance Life insurance

Address:

636001

Dear sir,

One of your staff approached me and i have opted for policy on june 30th 2016 by paying rs.25938/- (Twenty five thousand nine hundred and thirty eight only).
On 10th july 2016 due to sudden illness of my father i was was forced to surrender my policy which was in free look period.

I walked many times to you branch located in salem, tn. Your staff was not ready to get my policy for free look cancellation. On my repeated walking to you branch, on 23 july 2016 one staff by name miss. Sangeetha received my original policy document along with my bank details and identity papers. And she was said to me that the policy amount will be credited to my bank account directly within 30 days.

On 23 aug 2016 i received a letter from your company ref no.[protected] dated 17th aug 2016. That my policy cancellation cannot be processed as its beyond free look period. On receiving this i was shocked and approached your branch regarding this to mr. Sarvanan - branch head, he told me that the policy has been already surrendered and we are waiting for the approvals from our management.

Ince the days was passing by and nothing was happening then i spoke to customer care executive at the toll free number. I was put into the shock again when i come to know that my policy was approached for free look cancellation only on 9th aug 2016. The fact is i have handed over everything on 23rd july itself.

I am really very much disappointed with the act of your staffs giving me the false commitment and making me trouble in my difficult times.

I have herewith attached acknowledgement copy provided by your staff on 23rd july2016.

I request you to kindly do the needful and take necessary actions immediately in this matter.

Thanking & regards,
M. Khaleel ahamed
+91 [protected]