Bluehole — pubg mobile money debited from account but uc not received

Address:

Adarsh nagar no.2 , pune ,maharashtra. India, 411015

Purchase pubg uc for rs 799 on 21 march 2019
My money got debited from my account but it showed that purchase has failed. I didn't receive my uc not did i got any refund. Please either give me uc in pubg mobile or refund my money.
The transaction reference is igafrqedr5.
I contacted in game customer support but haven't got a reply.
I also mailed pubg support and didn't get a reply.
Please solve the problem asap.