[Resolved] Bmtc — conductor did not refund the balance amount
N
Nandhitha V
from Bengaluru, Karnataka
Address:
Bangalore, Karnataka
Hi Team,
Duty bus conductor did not refund the balance amount after issuing a ticket. He took Rs. 104 from me and issued Rs.14 ticket from BTM bus stop to Banashankari Bus stop (Ticket number - BE9 545520) on the date 21/06/2015 timings around 2 o'clock in the afternoon but he refused to give me the balance amount when i requested. I have noticed that there was CC camera in the bus as well please go through the video.
Vehicle number KA-57 F1093
Date: sunday 21st of june 2015
Timings: around 2 o'clock.
Router number : 500L router number 30 but not sure
Depo: As per the conductor electronic city but not sure
He did not write the change details on the ticket hence refused to fail.
Conductor failed to do his duty and when i asked to refund the amount he directly said you did not give the money at all.
I have noticed that the CC camera was their in the bus and you could check the details.
Requesting you to investigate the issue and please reply with the update.
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Complaint marked as Resolved
Bangalore Metropolitan Transport Corporation [BMTC] customer support has been notified about the posted complaint.
Verified Support
Jun 23, 2015
Bangalore Metropolitan Transport Corporation [BMTC] Customer Care's response Dear Sir,
This is your Docket no. BMTCC10118678, Taking note of your complaint concened depot authority has been directed to conduct enquiry and send a report in this regard. Once we get the report we will revert back to you, if you have any quries pl contact to our mail ID [protected]@mybmtc.com.
Regards,
BMTC
Verified Support
Sep 14, 2015
Bangalore Metropolitan Transport Corporation [BMTC] Customer Care's response Dear Madam,
This is in continution to your complaint your are requested to provide the photo copy of the ticket front and back side for enquiry process to our mail ID [protected]@mybmtc.com.
BMTC
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