[Resolved]  Bmtc — Rude behavior of the conductor of the bus no (KA 01 FA - 1811)

Address:Bangalore, Karnataka

Dear Sir/Madam, I am not sure why passengers in BMTC are being treated in a very rude manner from the conductors, we are travelling by paying the amount and it’s not a free travel, even when free travels are provided people will be having some proper response and respect towards the bus passengers, but here conductors are now a days treating passengers like slaves. Today I travelled from Marenahalli to New Horizon College at around 11:15 A.M. with (Ticket number - 199957) & (Bus No - KA 01 FA - 1811) & I have given her Rs 100 note & she has written 30 in the back side of the ticket which she had to return. When my bus stop came & I asked for the balance (Rs 30) to return, she started behaving very rudely by saying that, if you don’t have the change then don’t get into the bus. I got surprised. When I asked her why she is behaving like this then she got furious & started scolding me like anything. This is absolutely ridiculous. Moreover, when I said that I will raise a complaint against you, she replied that Go & Do Whatever You Can. As she was a lady conductor, with due respect I did not argue with her. It does not mean that she will behave like this with the passengers. This kind of behaviors is totally unacceptable. How come a recognized Government organization i.e. BMTC is taking up the conductors who does not know how to behave the passengers. With the tiny hope I am writing this to you, please see what action can be taken against her so that she will change her behavior. Regards, Nihar
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Complaint marked as Resolved 
Bangalore Metropolitan Transport Corporation [BMTC] customer support has been notified about the posted complaint.
Verified Support
Jun 24, 2015
Bangalore Metropolitan Transport Corporation [BMTC] Customer Care's response
Dear Sir/Madam, BMTC regrets for the inconvenience caused. Taking note of your complaint the said lapsed conductor will be called for enquiry at this office and necessary actions will be initiated for the lapses. Further for any queries please mail us at [protected]@mybmtc.com Thanks for your feedback. Looking forward to your continued commuter patronage. With regards, ATM(public complaints) BMTC.
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Dear sir/Madam,

BMTC regrets for the inconvenience caused. Taking note of your complaint the said lapsed conductor will be called for enquiry at this office and necessary actions will be initiated for the lapses.

Further for any communication or queries please mail us at [protected]@mybmtc.com

Looking forward to your continued commuter patronage.

With regards,
ATM(public complaints)
BMTC.
Dear Sir/Madam,

BMTC regrets for the inconvenience caused. Taking note of your complaint the said lapsed conductor will be called for enquiry at this office and necessary actions will be initiated for the lapses.

Further for any queries please mail us at [protected]@mybmtc.com

Thanks for your feedback.

Looking forward to your continued commuter patronage.

With regards,
ATM(public complaints)
BMTC.

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