[Resolved]  BMTC Volvo — Ticket related - Dishonest conductor and rude behaviour

Address:560071
Website:mybmtc.com

I boarded the bus KA01 FA 1392 from Marathalli market. The driver was sitting in one of the back seats. I occupied the seat in the front section of the bus, facing the driver. He saw me when i got in and took my seat. I took out the money and held it in my hand, so that i can give him when he comes.He was sitting idle, looking at me, still did not get up from the seat. He got up at marathalli bridge. When he came down, i was the first person to call him and handed him 45Rs for ticket till Graphite India. He gave me 35Rs ticket and refused to give me change for 10Rs. He argued that i should have taken the ticket from Market stop(in which case it is 45Rs). He wanted to keep 10Rs with himself. He was arguing that i should have gone upto his seat and taken the ticket. This cannot work, each and every passenger cannot go to the conductor for ticket especially in that crowd. His job is to issue tickets to passengers and not sit around and idle. Finally trying to make some money from passengers illegally. I asked him give back 10Rs, he finally gave ticket for 10Rs. He was very rude with his words, he spoke in very irrespectable manner(i was talking to him in kannada). His idea to keep 10Rs with himself was not acceptable and it irritated me. I have lived in bangalore for last 10 years and have faced similar incidents. There are many conductors who give ticket for less price and keep the remaining money. They never give proper change of 5Rs(they always end up giving 4Rs, 3Rs, sometimes they dont give). If we give less than 5Rs, it is never acceptable, they ask us to get down. Once it happened that a conductor took ticket from another passenger and gave it to me. So entire 45Rs went to his pocket.
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Jan 18, 2018
Complaint marked as Resolved 
I guess BMTC has been looking into customer complaints. I dont see such behaviour now a days. Thanks BMTC for prompt service. Delighted to be travelling in BMTC volvo.
Bangalore Metropolitan Transport Corporation [BMTC] customer support has been notified about the posted complaint.
Verified Support
Dec 01, 2015
Bangalore Metropolitan Transport Corporation [BMTC] Customer Care's response
Dear Madam, This is your docket no BMTCC10136015 for your kind reference. Taking note of your complaint direction has been issued to concerned depot 7 authority to take necessary action against the erring crew for his lapses. BMTC
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