Boat — Order id is not found and product not shipped and delivered

I ordered a Wave Sigma 3 smartwatch from the boAt website on August 3rd. I received an order ID after placing the order, but the tracking did not work, and I haven't received any updates regarding the delivery. Currently, checking the status shows "Order ID not found." If the order is not going to be shipped, please refund the amount. Order ID: 10016438; Order Date: August 3; Amount Paid: 959.