Boat — The replaced product is not despatched even as per their promised date has passed

The tracking number is showing that product will be despatching in 5 days and already 5 days have passed quite beforeand it has been more than 20 days of giving my product i am very much dissatisfied, the response from boat team there is no calling option the phone never gets connected have tried a lot many times and i am getting no update about my product apart from a mail that my issue has been escalated... will i be receiving my product ever or not?