Bombay Hospital Indore — Deposite not refunded by Hospital Policy No (no.[protected])

Dear sir,
I am Kishore I have insurance policy from Max bupa. I am attaching my policy document here.
I got admitted to hospital in March 2 times for my operation.
I am also attaching my hospital bills and summary. As per policy, Hospital should return my deposit amount once claim is approve. Now my claim is approved but Hospital is not returning my deposit amount of 5000rs two times 2500.
They are asking to connect with insurance company. Main both claims are approved and settle. Still hospital is not returning deposite amount of each times . Attaching receipt also here. I spoke to call center and they asked me to send mail. I am attaching call center complaint no as well here.
Request to please reimburse my 5000 rs which I deposited to hospital two times 25000rs
Let me know if I need to provide any more information.
Call center reference no. 9600807
Policy no.[protected]
First time Hospital admit date 18March 2022
Hospital discharge date 21 March 2022
Second time admit date 15 April 2022
Second time discharge date 16 April 2022
First time deposite amount 2500rs
Second time deposite amount 2500rs
Hospital Name Bombay hospital Indore

Thanks and regards
Kisore raghuwanshi.
Mobil no [protected]