Book My Yatra — hotel booking

Website:

www.yatra.com

I booked hotel through yatra.com. The following are the details.

Date of booking: 20-oct-2018
Reference number[protected]
Hotel confirmation number - yat[protected]
Name of hotel: haveli backwater resort by club oxygen, alleppey, kerala
Booking details:
Check in, fri, 26 oct 2018 | time: 02:00 pm
Check out sun, 28 oct 2018 | time: 12:00 pm
The yatra.com was supposed to confirm bookings with hotel on 20-oct-2018.
We reached hotel on 26-oct-2018 at 09:30 p. M. We found that yatra.com had not confirmed the booking with hotel. As such the hotel staff was not allowing us to check-in. We had to contact yatra.com several times. At least 10 phone calls were made. After wasting 3-4 hours, finally yatra.com sent email to the hotel management regarding our booking. You can check online records. Since the booking was not made prior, the cleaning of rooms did take time. Also we are not sure whether the booking for the same category was allocated as it was done on 11th hour. Also we have to compromise with our dinner. It was complete mental harrasement and struggle even after online prior booking 7 days before. I sent several emails to yatra.com in this regard. They are not refunding money to my account. Rather they refunded rs.1, 000 amount to some other account. It was same issue but with different booking made through different account and for different room. They are saying that rs.500 is refunded to some different account. How can they refund only rs.500 and to some different account and for some different booking. What should i do? Who will take care of consumer issues faced by consumers in e-commerce industry. Where should we complaint? Give me complete refund. Further fine penalty to yatra.com. Help the helpless customers in e-commerce era.