[Resolved]  Bookleaf Publishing — Payment not received, lack of communication, removal of publishing

Address:	New Airport Rd, Parray Pora, Srinagar, Jammu and Kashmir 190005
Website:	www.bookleafpub.com

I completed the #writeyourheartout poetry challenge back in May 2021, where I also included a copy of my own front and back cover which I attached to this email. When it was published in september, I was not consulted regarding the changes to the back cover prior to publishing, specifically the double ISBN on the author photo and in the bottom left, as well as the seemingly formatting colour error in the top left. I have attached these and labeled the month I submitted them as well. I sent multiple tickets following up on this issue, with my publishing consultant reaching out to say that it would be "rectified immediately". That was back in september 2021. Following that, the link I was sent to view/order my book initially could no longer be accessed and I was once again told that this was an internal issue and that it would be solved soon. At this point it was november 2021 and I finally received some emails regarding my book being published again which had a different link, but with the SAME ISSUES. Recently I checked amazon again and they once again removed the link to my book.

I have been sending emails and tickets weekly in hopes of finally getting an update as I have provided all the materials needed to complete this book in a timely manner. At this point I am very frustrated as has been over a year since I completed it, I have not received a free copy, my royalties from books purchased nor the changes of the back cover to my liking. I provided the covers myself to ensure that I would be satisfied with the graphics however they have yet to integrate them into my final copy by altering the colours and multiple ISBNs.

This lack of communication is unacceptable and the only way for me to get a response is by submitting a dozen tickets? As a result, I would like my refund and my book to be removed from all associated sites and I will find a more qualified publisher.