Bookmyoffer.com — Received Fake and Defective product
S
Saksham7821
from Meerut, Uttar Pradesh
Address:
Lucknow, Uttar Pradesh
Order NO.: [protected]
Product Name: Xiomi Mi 10400mah power bank
Net Price: ₹580/-
Order date: 17.06.2015 21:33
Email id: [protected]@gmail.com
Recently I have ordered MI 10400mah power bank via bookmyoffer.com and when the product delivered to me I received a defective product as it was not charging as it should be. I have plugged the device to the charging adapter for 12hrs and when I started to charge my mobile of 1700 mah it automatically discharged within 10 mins and I tried no. of times but the same issue was occurring again and again. So, I first of all called to customer care of Xiomi MI and from there they told me another story that the product which I have received is fake one, and I got disappointed to know that the product is fake one they also told me that bookmyoffer.com is not the authorized seller of mi 10400 mah power bank.
So, I tried to contact bookmyoffer.com with the customer care no. but none of them answered to me, so I also created a ticket at support.bookmyoffer.com with ticket Tracking ID:3G9-T68-6HBA (Ticket number: 2182) about the complaint of my product but many days passed away but none of them replied and I think none of them will reply.
So as a last option I'm querying at consumer compliant for the help.
You are requested to kindly ask the company to issue me a new one product(original) by replacing the old one or refund me the full amount of 580/- as soon as possible.
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BookMyOffer.com / Saturday Sunday Media Internet customer support has been notified about the posted complaint.
Jul 07, 2015
Updated by Saksham7821 Thanks for your concern, but in spite of your notification to bookmyoffer.com they haven't contacted to me yet nor they have took any action.
Jul 11, 2015
Updated by Saksham7821 my problem is still not resolved You are requested to kindly take any action towards this matter.
For what reason you are all waiting plzz reply to me.
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