Bookmyoffer.com — Counterfeit Nike Products Received and No Complaint being entertained

Address:	Gurgaon, Haryana
Website:	Bookmyoffer.com

Order # [protected] Product: Nike combo of Lower and Shorts Website: www.bookmyoffer.com Website Contact Details : +91-[protected] Order Date: Sept 8th 2015 This is with reference to my order as per details given above. I placed and order as mentioned above through COD payment mode and the products were delivered to me on Sept 10, 2015. On receiving the product, I discovered that the same were counterfeit product and were not genuine Nike. This fact can be arrived at easily by assessing the products on the following points: 1. Fabric used is really poor as compared to the original Nike. 2. There are no Tags; stickers etc. anywhere on the product containing the basic product details, washing care etc. which is a standard practice followed even by small brands. 3. No invoice is made available alongwith these products. 4. Stitching pattern of these apparels is really sub-standard (there is no over-locking, lining etc. over the stitching) I tried to return the same to the trader by sending them an email on their complaint Email addresses mentioned on their website and email communication with me [protected]@bookmyoffer.com and [protected]@bookmyoffer.com however received no response on the same. Again sent a reminder on Sept 28 2015 and received no response. I tried to make various calls to their customer care number but in vain. Finally on 29th September, someone picked up the call however refused to accept the return and the call was handed over to one senior Mr. Jitendra Rai who asked me to share the pictures on his email id: jitendra.[protected]@bookmyoffer.com after I insisted for his personal Email ID. I shared the pictures on the same email id on 29th September only however no response has been received from them even after my reminder mail and several calls which went un-answered. Request you to accept this complaint and investigate further so that such online frauds and infringement of IPRs can be checked. Let me know in case any further information is required on this from my end. I can share the Emails sent to them alongwith pictures of the product sent to them.