Bookmyoffer.com — Delivering fake/duplicate products

Address:	Gwalior, Madhya Pradesh, 474006
Website:	www.bookmyoffer.com

I had placed 3 orders on bookmyoffer.com site on march 4, 2016. I had ordered a mi 20400 mah power bank worth rs. 848 (Order no. [protected]), a black ray ban aviator worth rs. 898 (Order no. [protected]), and a combo pack including a memory card, earphones, a polo watch along with a reebok duffel bag worth rs. 548 (Order no. [protected]). All 3 orders were cod ones.

The order no. [protected], mi 20400 mah power bank worth rs. 848, was delivered on march 7, 2016 to me by gojavas courier company. I had a train to catch, due to which i couldn't check the product the same day. It was only on march 25, 2016 that i remembered to check the product. But it turns out, they delivered a duplicate product. It does not contain any certifications marked over it. Plus it is a faulty duplicate piece, since it is unable to charge any phone or tab. The remaining 2 orders haven't been delivered till date.

I have been dialing the customer care no. 91-[protected] ever since, but they never pick up. I also raised this issue to [protected]@bookmyoffer.com, the registered email id that sent me the confirmation mail for all the placed orders, but there has been absolutely response.

This is outrageous. It has been my fault for not checking the product soon, but is it so easy to deceive people with fraud offers and sales on online shopping sites? If you go on bookmyoffer.com, even now they have all kinds of fake offers to lure the customers. I only paid for the mi power bank, but i feel equally disappointed for the remaining 2 orders which haven't been delivered yet. Kindly take all the necessary actions to make sure they replace the duplicate product with the original one and deliver the remaining 2 orders as well. This site must not go on to cheat and frustrate its customers. Please, help me.