[Resolved]  Bosch Automotive Electronics India Pvt. Ltd. — Dishwasher not working from last 1.5 month

Address:

Bangalore, Karnataka

My dishwasher stopped working about 1.5 months ago. My wife called BOSCH Service toll free number [protected] and registered complain:[protected]. Two weeks of follow up on the toll free number almost everyday, but nobody called or came to visit.

I sent an escalation mail: service.[protected]@Bosch-Home.com. Same day got a call from bosch service and
got a new complain no: 47061864 and after few days engineer visited and fixed the machine. And gave us a suggestion when ever it does not work tilt the machine to front(same like 20 years old bajaj scooter).

Just 7 days after, machine stopped working again. Lodged a complain
again (Complain No:[protected]. Again nobody called nor came even after numerous calls on the toll free number: [protected]. Again sent an escalation mail on service.[protected]@Bosch-Home.com, engineer Jerold Ph: [protected]) visited and found that some part needs replacement. Left the whole machine in disassembled form at my home and promised that will call tomorrow about the part availability.

As usual no calls no update. When followed up with Jerold service engineer, got an update that, part is not available in india. It will take 20 days to bring the part.

Sent another escalation mail on service.[protected]@Bosch-Home.com, asking a stand by machine or replacement
or return, got a call with a promise that we will get back to you by Tuesday 15-July-2014. Again as usual, no call and no updates.