Bosch Home India — Bosch Top Load Automatic Washing Machine - Pathetic Response by BOSCH Team as Issues unresolved since more than 35 days

Address:

Bangalore

My Washing m/c went out of order on 7th Sept'21. I raised first complaint on 8th Sept vide Complaint No. [protected], which was resolved on 10th/11th Sept'21. Again it went out of order on 18th Sept'21 (twice within a span of 10 days) and I once again raised complaint vide Complaint No. [protected]. The engineer visited us on 21st Sept'21 and said Mother board needs to be replace and he is raising an indent for that and will come back after 3 days once he gets the spares.

I waited patiently and kept on following up with him after 3 days, finally on 30th Sept'21 I got call from Bosch Customer care and they informed that the parts (Mother board) is not available in stock. They offered either Replacement or Refund of entire amount spent on purchase of washing m/c as it was under warranty. I asked for replacement, but they said this model is not available now. Then we agreed on Refund, which they said it will take 5-7 days for the refund.

I have sent all documents and original invoice to your Bangalore team. Since then I have been waiting for my refund and it is already 23 days after submission of documents. In between I have got several wrong assurances from your office, giving wrong commitment dates of first 8th Oct, then 15th Oct and finally 22nd Oct, but all these commitments were false and I am still suffering for more than 48 days now.

Most of the times, no one responds over phone and even if they pick my call, they ask for further 7 days for resolution.

I wonder how a big multinational brand like Bosch show such lethargic approach and give multiple wrong commitments like this.

I am suffering huge due to this delay and have to hand wash our cloths for more than 45 days now. Due to this recently I am facing Tennis Elbow problem and further have to spent huge amount on my treatment.

I am requesting you last time to kindly look into this matter and resolve it within next 2 days.