[Resolved]  Bosch Home India — Refrigerator Power module not working

Address:

Mumbai City, Maharashtra

This has reference to the complaint made by us on 1st August 2015 regarding the non functioning of the refrigerator Type / E-NR - KDN46AI50I/03. Service engineer had visited us on 4th August - AFTER 3 DAYS... Name - Santosh Karande - Number [protected] He said the power module 750488 is to be changed... This will take 3-4 days. Now when i spoke to him and called up the call centre twice since morning they are saying that it will take another 4-5 days as the part is coming from Germany... Now this is what I DO NOT UNDERSTAND... when you are selling the products here in India then why the spare parts are not managed here in india. I am incurring big losses as the products that are being kept in the refrigerator are perishable and because of monsoon weather here in mumbai it is causing lots of damage. We had already paid Rs 800/- for the visit of an engineer i.e. a service visit whereas there was no service given during the visit. Rather a false committment was made to us that this will take 3-4 days to repair. This is very poor arrangement from a International Brand like BOSCH. Please consider this as top priority and revert. I shall be escalating this issue if this repair is not done latest by 11th August 2015.