Bosch Home India — Refrigerator replacement has not done

Address:	560003
Website:	Bosch show room, malleswaram, bangalore

Hello this is arjun from mandya, Karnataka. We bought a refrigerator "KGN57AI50I" and washing machine "WVG30460IN 8/5 KG" on DEC 12th, we got delivered through VRL. The packing of refrigerator was worst. After 5 days we unpacked, there is dent and some scratches on refrigerators, 7th day service guy came, he found dent and scratches then he took photos of it, he informed us not use it, tht they will give replacement of it. I waited for their call for almost 15days, then I only called them they replied that " we are not going to do replacement" the nonsense reason they gave is 1) Delivery is through VRL 2)We unpacked the refrigerator before service guy visit. 3)we complained or called them after a week we received delivery. My argument is, we waited for service guy for 5 days then we unpacked the refrigerator, but we kept it idle(even not switched it on). After argued with retailer, he suggested to do complaint . Then I made a complaint, my complaint num is "[protected]", I dint get any call from them for 3days, on the third calling them at 6th time, they said my complaint has escalated just now(when I called them around 8pm, 3rd day). waiting for replacement and their call. In my life I wont purchase any bosch appliances, I request not buy any bosch products. WORST SERVICES. PFA below, pic of packed state of refrigerator when we got delivery.