I purchased Bosch front door washing machine in June 2021 from Pune electronics showroom. Since 3rd September it’s not working, it’s door is not getting locked. So informed in Pune electronics the same, they raised complaint to Bosch and got informed that engineer will call you within 3 working days. Then again I personally called Bosch customer care and raised another complaint with reference number [protected] with corrected pin code 411060 of my area which was taken wrong by Bosch people mistakenly. Again they told me that it will require 3 working days. I waited till Thursday, it was fourth day of my complaint, I called Bosch again, and I don’t believe that the Bosch customer support girl was so dumb, she only knows how to speak in English like parrot, she was only reapiting the same sentence ‘our engineer will call within 3 working days’ . Unfortunately I don’t remember her name, but she was so unprofessonal.
At the end she gave me number of service manager of Pune area whose name is Swapnil Naik. I called him, gave him all details on text sms and watsapp, but till date he didn’t take any action on my complaint. Again I called Pune electronics they gave me number of Bosch engineer- [protected]. And I amazed how relaxed this guy is. Since Thursday he is telling me that he himself or any other engineer will be coming to address the issue. Since Thursday he is giving reasons that I have ganapati festival at my home and other engineers also have ganapati festival and they are on leave. Yesterday around 7:15pm I got informed from Pune electronics that engineer is not well. Now today I have given you all the information with full story happening with me.
I have such bad experiences with Bosch and such a pathetic service you people are giving.
I am suffering since more than 10 days, and after taking follow up with Bosch people since beginning, I will be going to police station if my issue will not get resolved till today end of the day.
So please take action on my issue ASAP.
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