Bose India — URGENT: Disappointing Customer Service (product serial number: [protected]AS)

Hi

I own a Bose Lifestyle 600 (purchased in 2019, serial# [protected]AS)

Recently I experience an issue with one of the rear speakers not throwing any audio output. I contacted your customer care and realised you have outsourced to TVS electronics). I am extremely frustrated and disappointed with the tardy and unprofessional service from the customer care representative who was asking me to pay upfront even before scheduling a visit by the engineer.

I'm writing this mail seeking redemption and expecting a prompt and professional action from Bose to resolve my issue. Else I will be left with no option but to share my experience within my networks and find routes for escalation.

I'm leaving my cellphone number for you to contact me upon receiving my mail.

Thanks
Biswarup Banerjee
Cell: [protected]
Email: [protected]@yahoo.co.uk