Bose — Product not working - sound touch 120

Address:	400076
Website:	www.boseindia.com

Hi my name is vishal and i am one and amongst the other satisfied customers of bose products. First and foremost you pay through your nose to own the basic product. I purchased the sound touch 120 device which costed me rs 1.10 lakhs approx from croma in lower parel phoenix mall in april 2016. Since there was renovation work going on at my house i did not open my box pack and only opened it in june for installing the same. To my disguise the wifi device provided with the console did not detect the wifi device. All other devices were working fine. When i called up croma very conveniently the bose representative there mr. Rahul who convinced me to buy this product asked me to take my device to the service center at andheri. After reaching the service center at andheri the technical person of bose tested my device and said that there was a software update issue. After an hour he came and told me that the issue was not software related but it was more of a hardware problem and he asked my to leave the console and the wifi device at the service center. I picked up my device along with the console yesterday from the service center on 7th july 2016 after they called me and informed me that the device was ready and was tested at the center. Surprising they informed me that they had replaced a damaged pcb from the console. It was horrific to hear that a brand new device from a reputed company like bose had a hardware malfunction even before it was used. After i reached home the worst happened. The console threw another error"error in accoustimass". To my frustration i googled and tried to look at some free tutorials and videos to fix the issue but in vain. After calling them up again they tried to troubleshoot the issue but were not able to resolve.
Just to let all know that bose has just a single number for customer care support which remain busy most of the time. Their pick up and drop service charges are exorbitant for example anywhere upto rs 2000 rupees for a single device... I need a resolution and hope someone reading this realizes that bose might have great products but service is pathetic!!!