Boult Audio — Faulty product received post repair, with warranty period

#boultaudio
I am writing this mail with very high dissatisfaction regarding the product boult curve.

I bought this product in oct-2019.

10 months down the line i started facing issues with the product that it would switch off randomly and not restart for a few days.

When the concern was reported the issue was registered by ticket no. 35611.

Product was received at your service station on 28.07.2020 (Courier charges were borne by me) and delivered back post rectification on 07.08.2020.

Yesterday the product that was received and first feel was that the replaced parts are spurious.

· feel of the product wrt plastic quality is very inferior.

· sound quality was bad wrt what it used to be.

· bluetooth connectivity was poor, it took time to connect to my phone.


With all the above issued i still thought that it’s ok to use it but to my gravest of concern the product went off with in 20min o[censored]sage today morning (Running of 20min).

This is not what is expected to happen to a product which qualifies ipx5 testing.

I request boult audio to send me a new product in replacement as it is still in warranty period.

In case you need the faulty product please get it collected form my place when you deliver the new one, because i am not ready to bear any courier charges for your mistakes/service.

I have raised a fresh complaint regarding the same with ticket id 47852 on 8th aug, but i am still to hear from you people to address my grievances.
#boultaudio