Boult Audio — Order status not updated or not cancel my order

I call many times he told me your order update in 24hrs .today I call customer care she told wait 24hrs.i also mail customer support he reply wait 24 hrs.i order one product in 9/03/23 and today is 11/03/23 .he not update one order .i request customer care to cancel my order if you not provide delivery status.she cut my call and again I tried he hold my phone.pls help me i have all call recording. Me between customer care